Cancellation & Refund Policy
This policy explains how to cancel a flight and what you get back. Each fare has its own airline rules, shown under Fare Rules before you pay.
How to cancel or change a booking
- Call or WhatsApp 9898009711, or email info@topjec.com, with your booking reference and the passenger names.
- Online cancellation is not available yet, so please contact us directly.
- Contact us at least 6 hours before departure. After that, the airline may treat you as a no-show.
- Your cancellation is complete once we confirm it to you.
What you get back if you cancel
You get back what you paid for the flight, minus these charges:
| Charge | Amount |
| Airline cancellation charge | As shown in the flight's Fare Rules. It depends on the airline, the fare and how close to departure you cancel |
| Topjec Travels service fee, domestic flights | ₹300 per passenger, per flight |
| Topjec Travels service fee, international flights | ₹500 per passenger, per flight |
- If a flight's Fare Rules show a different service fee, the amount in the Fare Rules applies.
- Our service fee is never more than the amount the airline refunds.
- Non-refundable fares and no-shows: you get back the taxes and fees the airline must return under DGCA rules, minus our service fee.
- Some special fares do not allow part of a booking to be cancelled.
When we do not charge our service fee
- The airline cancels or reschedules your flight.
- Your booking fails after you pay.
- You cancel within a free period given by the airline, so the airline charges nothing.
If the airline cancels or changes your flight
Contact us and we will help you with the airline's options, such as another flight or a refund. We pass on everything the airline refunds.
If your booking fails after you pay
If the airline can't confirm your booking, we refund the full amount, normally within 5-7 working days. If the page asks you to contact us, please do not pay again.
Changing your flight
The total cost is the airline's change fee, plus any fare difference, plus our service fee. Some fares can't be changed.
Seats, meals, baggage and insurance
- Seats, meals and extra baggage are refunded only if the airline refunds them.
- Travel insurance is refunded only if the insurer allows it.
When you get your refund
- Refunds go back to the payment method you used.
- DGCA rules ask airlines to complete refunds on tickets booked through agents within 14 working days.
- We send your refund within 3 working days of receiving it from the airline.
- Your bank can then take 5-7 working days to show it in your account.
Your rights
Nothing here takes away your rights under DGCA rules or Indian consumer law. Where those rules give you more, they apply.
Contact us
- Call or WhatsApp: 9898009711
- Email: info@topjec.com
- Address: Topjec tours and travels, Surat, Gujarat, India